The ServiceNow SMS Message Connector integrates with ServiceNow, enabling users to send and receive SMS notifications within their workflows. It automates critical event notifications like incident updates and approvals, ensuring timely communication. With customizable templates and scalable solutions, it caters to all organization sizes, enhancing communication and response times.
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Benefit: The SMS Message Connector integrates effortlessly with your existing ServiceNow workflows and processes. Users can send and receive SMS notifications directly within the ServiceNow platform without switching between different systems.
Why use it? This seamless integration enhances efficiency and streamlines communication, allowing users to manage all their notifications and responses from one central location.
Benefit: With the SMS Message Connector, you can set up automated SMS notifications for various triggers and events, such as incident updates, approval requests, and service changes.
Why use it? Automation reduces manual effort and ensures that essential updates are communicated promptly to the relevant stakeholders, improving response times and overall service quality.
Benefit: The SMS Message Connector offers customisable templates and scalable solutions to fit the needs of both small and large organisations. Users can tailor their SMS messages to suit different scenarios and audiences, ensuring clear and effective communication.
Why use it? Customisation and scalability allow businesses to adapt the SMS messaging service to their specific requirements, making it a versatile tool for enhancing organisational communication.
Install Messenger for ServiceNow using the update set in six easy steps.
To authorise the integration, we need a set of basic auth credentials (API key and API secret) from the Hub.
In Workflow Studio, create or modify the flow/sub-flow if you would like to add SMS functionality.
