Route MessageMedia SMS replies to specific email addresses with granular control. Bridge the gap in MessageMedia’s API with whitelist security and per-contact routing.
EmailBridge fills a feature gap in MessageMedia’s API by enabling email delivery of SMS replies with granular control over recipients. Unlike MessageMedia Hub Automations (which only provides blanket SMS to email delivery), this service lets you route replies to specific email addresses for each destination. Our webhook service intercepts reply callbacks and delivers them to the precise email address you specify per contact, with robust whitelist security to prevent misuse.
MessageMedia’s API lacks granular email reply controls. Hub Automations only provides blanket SMS → email delivery without per-destination customization.
Hub Automations = blanket delivery only
No per-contact email routing
Cannot customize recipients per message
Replies go to one place for all contacts
No whitelist security controls
Intercept MessageMedia reply callbacks and route to specific email addresses per destination, with whitelist security and multi-account support.
Per-destination email routing
Email whitelist prevents misuse
Multi-account MessageMedia support
Simple API integration
Just add callback URL + metadata
Connect your MessageMedia account to EmailBridge through our secure onboarding portal.
We generate a unique callback URL with an embedded auth token specific to your account.
Provide your list of approved email addresses. EmailBridge manages the whitelist on the server side.
Update your MessageMedia API calls to include callback_url and metadata.mailTo fields.
Multi-practitioner clinic needed appointment reminders routed to individual doctors’ emails for confirmation tracking.
Used EmailBridge to route SMS replies to practitioner-specific email addresses (dr.smith@clinic.com, dr.jones@clinic.com) based on appointment metadata.
40% reduction
in no-show rate
95% response rate
to confirmations
2 hours saved
daily admin time
~$2,400/month in lost appointment revenue
200-unit property portfolio needed maintenance SMS replies routed to facilities@, leasing@ and finance@ based on message type.
Configured three metadata.mailTo addresses mapped to message categories. EmailBridge routes tenant replies to correct department inbox.
60% faster
response to requests
45% less
manual routing
85% satisfaction
tenant rating increase
~8 hours/week in manual message routing
Financial services firm sending payment reminders needed replies routed to account-specific email addresses for compliance tracking.
Embedded account manager emails in metadata.mailTo field. All customer replies automatically delivered to assigned account manager for immediate follow-up.
28% increase
in on-time payments
Same-day
response to inquiries
Zero
compliance issues
$15,000/month improvement in cash flow
Marketing agency running 12 simultaneous SMS campaigns needed campaign-specific response tracking and opt-out management.
Created unique mailTo addresses for each campaign (campaign-summer@, campaign-fall@). Centralized tracking while maintaining campaign isolation.
100%
compliant delivery
Real-time
opt-out processing
3x better
response tracking
~$3,000/month in manual tracking costs
Route each SMS reply to a different email address based on message metadata. Perfect for departmental workflows and multi-tenant systems.
All email addresses are validated against a centralized server-side whitelist managed by EmailBridge. No user-side configuration required.
Route each SMS reply to a different email address based on message metadata. Perfect for departmental workflows and multi-tenant systems.
Just add callback_url and metadata.mailTo to your MessageMedia API calls. No complex SDKs, libraries, or infrastructure changes needed.
Coming Soon
Route messages to different inboxes based on keywords, sentiment, or custom rules.
Coming Soon
Monitor successful deliveries, track failures, and receive real-time alerts when emails can’t be delivered to non-whitelisted addresses.
Our team will work with you to create a pricing plan that fits your organization’s size, usage requirements, and budget.