Send and receive SMS directly within ServiceNow to increase team productivity, eliminate context-switching, and improve customer satisfaction.
Automation reduces manual effort and ensures prompt communication of essential updates:
Transform how your ServiceNow instance handles communication with powerful SMS capabilities built for enterprise workflows.
Reduce mean time to resolution (MTTR) by enabling instant SMS notifications directly from ServiceNow workflows. Critical incidents get immediate attention.
Eliminate the need to switch between multiple platforms. Your team can send and receive SMS without leaving ServiceNow, keeping focus on what matters.
Keep customers informed with timely updates on incident status, service changes, and approval requests. Automated communication builds trust.
All SMS communications are logged in ServiceNow, providing complete visibility and audit trails for compliance and performance analysis.
Powerful features that integrate seamlessly with your existing ServiceNow workflows.
Capture inbound messages and replies directly in ServiceNow to keep all communication in one place for complete visibility.
// Flow Designer Actions
→ Send SMS Message
→ Wait for Reply
→ Check Message Status
→ Get Delivery Report
// No coding required!
Build custom SMS workflows with no coding required. Use simple actions to send messages, wait for replies, and check delivery status.
Choose from multiple SMS providers based on your requirements, pricing, and regional needs. Switch providers anytime without changing your workflows.
Download and install the official update set to add SMS capabilities to your ServiceNow instance.
Follow the instructions to create API keys for your SMS provider and store them securely in ServiceNow.
Enhance your existing workflows with SMS actions using the intuitive Flow Designer interface.
Our team will work with you to create a pricing plan that fits your organization’s size, usage requirements, and budget.