Blog
Insights, guides, and best practices for SMS communication
One Number That Actually Works: Why Your Business Needs a Dedicated Line for Calls and SMS
Stop juggling landlines, shared shortcodes, and staff mobiles. A dedicated business number that handles both calls and SMS gives you control, consistency, and a brand asset that grows with your business. Here's why one number beats fragmented communication every time.
The $50,000 Reply: How Medical Practices Are Turning SMS Responses Into Revenue
Most practices don't have a no-show problem. They have a listening problem. Discover how one medical practice recovered $50,000 annually by routing SMS replies to email inboxes, reducing no-shows by 40% and improving patient satisfaction to 95%.
3 ServiceNow Notification Mistakes That Cause SLA Breaches (And How to Fix Them)
Every IT leader knows the sinking feeling: a high-priority incident missed its SLA, and now you're explaining to stakeholders why a critical system was down for two hours. The root cause? Nine times out of ten, it wasn't the technology—it was the notification strategy.
Never Miss an Important Slack Mention: Build an SMS Escalation Workflow with n8n and SBMG
Keep your team responsive even when they're away from their desk. This guide shows you how to automatically escalate unread Slack mentions to SMS using n8n and SBMG. In today's fast-paced work environment
Add SMS Alerts to ServiceNow: Stop Missing Critical Incidents
Need event-driven onsite maintenance SMS reminders, progressive incident notification that escalates across channels and teams, or a custom OTP / step‑up verification for sensitive actions? This tutorial walks you through installing and configuring the Messenger for ServiceNow plugin (also known as ServiceNow Messenger) to send and receive SMS messages directly from your ServiceNow instance. By […]
Alert Fatigue in Support Teams: Why More Notifications Aren't Making You More Responsive
Your support team gets 200+ notifications per day. Emails, Slack messages, dashboard alerts, SMS notifications - a constant stream of "urgent" items demanding attention.